Ensure you have a steady internet connection. It is best to connect through a laptop and keep your phone switched off. If you are joining via mobile phone, please use the Do Not Disturb (DND) mode or Silent mode. Please use computer speakers or wireless earphones for the audio. For us to be able to support you better, it is mandatory to have your webcam enabled during the session. For a seamless experience of the program, please ensure you download Zoom Client Version 5.12 or higher. Older versions of Zoom will not be compatible with certain features of the program. If you already have Zoom on your laptop or mobile phone, you can update it to the newer version by clicking here Click here to Update Zoom